Repairs Customer Service Administrator

R&S Customer Service · Manukau, Auckland
Department R&S Customer Service
Employment Type Full Time
Minimum Experience Mid-level

About Us

Accessable works hard to support solutions for people with disabilities to help them lead better lives.  We are looking for an exceptional Repairs Customer Services Administrator to join our Service Operations team located at Airport Oaks.

About the Role

On a day-to-day basis, you will be the first point of contact helping to achieve the best solutions for our clients and positively representing Accessable, by providing professional customer service. You will be processing repairs and annual maintenance requests and accurately capturing all customer interactions and inputting data into our Microsoft Dynamic CRM system. You will work closely with internal staff and our subcontractor network, ensuring smooth end-to-end service outcomes which meet our clients’ needs. You will also contribute to our annual maintenance programme, to meet NZS3551:2012 compliance requirements.

About You

You will have a high desire to provide outstanding customer service partnered with the following:

  • Minimum of 2 years relevant customer service administration experience
  • Strong customer focused approach with a high level of accuracy, attention to detail and attention to quality outputs
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Takes initiative
  • A desire to learn and to proactively seek continuous improvement opportunities
  • Strong work ethic and able to demonstrate reliability
  • Ability to work collaboratively with a diverse range of people
  • Strong time management and ability to meet deadlines
  • Financial processing proficiency

Accessable is no ordinary company and we want to ensure we only hire extraordinary people with the same values and commitment to our clients that match our own. This is an extremely rewarding position working within a growing company and a great bunch of people.

Applicants must be a NZ resident or hold a valid NZ work visa and you must be willing to undergo criminal vetting. As we operate within the Health & Disability sector you must also be fully vaccinated.

Thank You

Your application was submitted successfully.

  • Location
    Manukau, Auckland
  • Department
    R&S Customer Service
  • Employment Type
    Full Time
  • Minimum Experience